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iMANY provides customers with a full range of delivery options all designed to deliver excellent service and support. Our standard support offerings include: access to our self-service customer knowledgebase portal for submitting issues, finding product documentation, and conducting research; telephone/email consultation for product functionality issues, technical product issues, and general performance questions; and 24x7 support for critical production issues.

Optional support services are also available for: training, contract analysis, code customizations, customization maintenance, data audits, interface consultation, audits, debugging, upgrade assistance, best practices consultation, proactive on-site assistance, and performance assessments and tuning.

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Customer Support

Americas
1.877.774.2451

EMEA/Asia Pacific
+44 (0)20 7936 2828

Hours of Operation

• Standard support for all products - Monday - Friday between 8 A.M. and 8 P.M. EST
• Critical production issues - 24x7 Support is available
• EMEA and Asia Pacific customers - our London office provides support Monday - Friday between 9 A.M. and 5:15 P.M. GMT

Please note the I-many 2010 Holiday Schedule:

^{*As Observed}